Eligible returns
Unopened and unused eligible merchandise may be considered for return with proof of purchase within the return period posted at the store. Product eligibility can vary by category and applicable law.
Final-sale products
Opened consumable, inhalable, perishable, personalized, clearance, and age-restricted products may be final sale unless they arrive damaged, defective, or incorrect.
Damaged or incorrect orders
Contact the store promptly with the order number, photos, and a description of the issue. Keep the product and packaging until the team provides instructions.
Refund timing
Approved refunds should be issued to the original payment method when possible. Bank processing times may vary. Shipping and service charges may be nonrefundable unless the order error was ours.